Refund Policy

You may return an item within 7 days of delivery. To be eligible, the item must be unused, in the condition you received it, and in its original packaging with any seals intact.

Start a return by emailing hello@spaceone.lk with your order reference. Please contact us before sending anything back, so we can tell you where to send it.

Once we receive the item and check it, we will tell you whether the refund is approved. An approved refund goes back to the method you paid with, and excludes the original delivery charge.

If you paid by card through PayHere, the refund is returned to that card. If you paid by LankaQR bank transfer, we refund to the bank account the payment came from. We will ask you to confirm those details in writing first.

We process refunds within 7 business days of receiving the returned item. Your bank or card issuer may take longer than that to show the money.

To exchange an item for a different size, colour or model, contact us within 7 days of delivery and we will tell you how to proceed. Exchanges depend on the replacement being in stock.

If an item arrives damaged, or is faulty on arrival, contact us within 48 hours of delivery with photographs. We will arrange a replacement or a full refund, including delivery charges, at your choice and subject to stock.

Branded products we resell carry the manufacturer’s warranty, and the warranty period is stated on each product page. A warranty claim is not the same as a return: it covers a fault that appears during the warranty period, and the outcome is a repair or replacement under the manufacturer’s terms rather than a refund.

Bring or send the item with proof of purchase. Warranty does not cover physical damage, liquid damage, or faults caused by misuse or unauthorised repair.

Some items cannot be returned or refunded once supplied:

• Personalised or custom-made items, including printed merchandise made to order
• Items returned damaged, incomplete, or without their original packaging
• Gift cards and credit balances
• Consumables and hygiene-sensitive items once opened, such as in-ear headphones

This does not affect your rights where an item is faulty or not as described.

You pay the cost of sending an item back, unless the return is our fault (a wrong, damaged, or faulty item), in which case we cover it.

You can cancel an order at no cost any time before it is dispatched. Email us with your order reference. If you have already paid, we refund in full.

Questions about a return or refund: hello@spaceone.lk. See also our Terms & Conditions.